At Trekly, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
Return Eligibility
-
Returns are accepted within 30 days of delivery.
-
Products must be unused, undamaged, and in their original packaging.
-
Proof of purchase (order number or receipt) is required.
Non-Returnable Items
-
Final sale or clearance items
-
Customized or personalized products
-
Products damaged due to improper use
Return Process
-
Contact service@trekly.cfd with your order number and reason for return.
-
Our team will provide the return address and instructions.
-
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
Refunds will be processed within 5–10 business days after receiving and inspecting the returned item. Refunds will be credited to the original payment method.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 7 days of delivery with photos. We will offer a replacement or full refund.